Last modified: Oct 30 2023
Mentors Academy is a comprehensive ERP platform designed to streamline various exam results and reports within Institutes. Our mission is to enhance the learning experience while safeguarding the privacy of all users.
At Mentors Academy, we value the trust you place in us when using our Education Resource Planning (ERP) platform. We understand the significance of protecting your personal information and ensuring its confidentiality. This Privacy Policy outlines how we collect, use, and safeguard your data, emphasizing our commitment to maintain the highest standards of privacy and data protection.
At Mentors Academy, safeguarding your privacy is our top priority, and we are fully dedicated to preserve the confidentiality of any information we gather. When engaging with our advanced software applications, which encompass a wide range of modules, we refer to this entire suite, alongside any related products, applications and websites, as our comprehensive "Services." Our dedication towards protecting your privacy remains unwavering throughout your use of these Services.
Mentors Academy proudly presents "Student Examination Software," a web-based and mobile application seamlessly integrated into our comprehensive suite of services. This user-friendly software is designed to enhance your experience and streamline various management processes, further solidifying our commitment to delivering top-notch service.
This Privacy Policy becomes applicable once you start utilizing our Services. It governs and outlines the guidelines for how we handle and safeguard your information throughout your interaction with our offerings.
This Privacy Policy applies to all users of Mentors Academy, including students, parents, teachers, administrators and any other individuals accessing our platform.
At Mentors Academy, we strictly utilize the customer's personal information solely for delivering the relevant services as agreed upon in advance through contractual agreements. It's important to highlight that our customers have full control over their own Customer Data. As the processor of customer data and controller of other data, we maintain a clear distinction and responsibility in handling both types of information to ensure the utmost privacy and compliance with data protection regulations.
To provide you with our services, we may collect certain types of information, including but not limited to:
Personal information: (such as name, email address, contact details) for identification and communication purposes.
Academic information: (such as class assignments, grades, attendance) to facilitate the learning process and track progress.
Payment information: for processing transactions related to our services.
Log and device information: to improve the performance and security of our platform.
Log Data: When you use our applications or services, our servers automatically record information, which is stored in log files. This may include IP addresses and other related details.
Rest assured that we treat your data with the utmost care and comply with relevant privacy regulations to safeguard your information and ensure a secure and seamless experience with our offerings.
Mentors Academy is committed to handle Customer Data in strict accordance with the customer's explicit requests, the relevant provisions outlined in the Customer Agreement, and in compliance with applicable laws. It's important to note that the customer retains the role of the controller for their own data, while Mentors Academy functions as the processor of this data.
As for other data we collect, it is employed for purposes such as sending newsletters and responding to inquiries, comments, and any other correspondence received from you. Rest assured, we take data privacy seriously and strive to ensure your information is safeguarded while providing timely and relevant communications.
Your personal data is processed by us based on legal grounds, ensuring that we adhere to appropriate principles. We primarily rely on legitimate interest as the basis for processing your data, and in certain situations, we may also seek your consent.
Rest assured, we only process your personal data when there is a valid and lawful reason to do so. Currently, the legal justification for processing customer data lies in fulfilling contractual obligations, while for processing other data, it is based on legitimate interests or consent. However, there may be exceptional circumstances where we are legally compelled to collect personal data from you.
It's essential to know that you retain the right to withdraw your consent at any time, specifically for a particular process if you have provided consent previously. Your privacy and control over your data are paramount, and we respect your decision to revoke permission whenever you choose to do so.
The information we collect is used for the following purposes:
To provide and manage our ERP and SES services effectively.
To personalize your learning experience and improve our platform's performance.
To communicate with you, respond to your inquiries, and provide support.
To ensure compliance with applicable laws and regulations.
To protect our users, address security concerns, and prevent fraud.
To conduct research and analysis to enhance our services.
At Mentors Academy, we are committed to safeguard your information and using it responsibly to provide a secure and productive learning environment. Rest assured that we adhere to all relevant data protection laws and regulations, and your privacy is our top priority.
We may occasionally send you messages pertaining to our services, as well as marketing or promotional content. Rest assured, you have the option to control and restrict how your personal information is collected or utilized.
Regarding Other Data, we utilize it to keep you informed about corporate updates and share promotional materials related to the product demo you requested. Additionally, we may extend invitations to conferences and events that align with your interests. It's important to note that we only engage in direct marketing activities if you provide your explicit agreement to receive communications from us through this method. We respect your preferences and ensure that your communication preferences are always honored.
At Mentors Academy, we adhere to a policy of retaining your personal information only for the period necessary to achieve the purposes mentioned in this privacy policy, unless a longer retention time is required or permitted by law.
Regarding Customer Data, we maintain it as long as your Services account remains active. In compliance with applicable statutory laws and any specific conditions specified in the customer agreement, we may also retain your personal information for an extended duration.
As for Mentors Academy' responsibility, we will retain customer data as per the time frame specified by you, as well as any conditions stated in the customer agreement and in accordance with applicable legislation. Upon discontinuation of our services per your instructions, we will promptly delete or return all Customer Data.
With regards to Other Data, we retain your information for as long as it is necessary to fulfill the purposes outlined in this privacy statement. Similarly, Mentors Academy may keep your personal Other Information for the duration required to achieve the goals specified in this privacy statement.
You have the right to request access to, updates of, or corrections to your personal data held by us. Moreover, you are entitled to object to direct marketing communications.
In addition to these rights, the local law that applies to the processing of your data may grant you additional rights. For example, you might have the right to object to the processing of your personal information in certain circumstances, especially when such processing follows the guidelines of the EU General Data Protection Regulation ("GDPR") and is carried out to serve legitimate interests. Furthermore, under GDPR, you have the right to request the portability of your personal data, as well as the right to seek the deletion or limitation of your personal data in specific situations.
At Mentors Academy, we respect and uphold your rights related to your personal data and will make every effort to comply with applicable data protection regulations. If you wish to exercise any of these rights, please contact us, and we will promptly address your requests.
We are dedicated to providing you with straightforward ways to control your personal information when using our services.
We strive to offer you rapid access to view, update, or modify your data, and if required, the option to delete it, unless we are bound by legal obligations to retain it. You can exercise some of these permissions through the Mentors Academy application, and for any additional requests, visitors may contact us directly.
Specifically, you have the following rights related to your personal data:
Access Your Information: You can ask us what personal data we have about you.
Correct Your Data: If any of your information is wrong or outdated, let us know, and we'll fix it.
Limit Processing: You can ask us to stop using your data for certain purposes.
Get a Copy: You have the right to get a copy of your data in a machine-readable format.
Object to Processing: If you disagree with how we use your data, you can tell us, and we'll consider your request.
No Automated Decisions: We won't make important decisions about you based solely on automated processes.
We value your privacy and data control, and we will do our best to fulfill your requests promptly and transparently. Should you have any queries or wish to exercise your rights, please don't hesitate to contact us.
Data Recipients: Trusted Partners and Service Providers
To ensure the seamless provision of our services, it may be necessary to share your data with various recipients. While we make every effort to minimize such sharing, specific situations may require collaboration with service providers to meet your needs effectively. The sharing of your data is influenced by factors like the data center or hosting service utilized, as well as email marketing service requirements
Below are examples of recipients with whom your data may be shared to enable us to provide you with our services:
Payment Gateways: To process your payments securely and efficiently, we may share relevant data with trusted payment gateways.
Please be assured that when sharing data with these recipients, we take the necessary data protection measures to safeguard your privacy. We prioritize data security and ensure that our partners handle your data responsibly and in compliance with relevant regulations.
We may disclose information in response to a valid request if we have a reasonable belief that such disclosure is permitted or required by applicable laws, regulations, or legal processes. Additionally, in the event of a significant change, such as the sale of a substantial portion of our assets or a change of control transaction, your information may be disclosed to the acquiring party.
To ensure the utmost protection of your data, we have implemented robust security procedures to prevent security breaches and unauthorized access.
We maintain reasonable and appropriate security measures to safeguard against potential risks, such as loss, theft, unauthorized access, disclosure, modification, or destruction of Customer Data.
These security measures encompass physical access controls, HTTPS encryption, restricted access to data, as well as continuous monitoring for potential threats and vulnerabilities.
Access to personal information is limited to only those individuals with a legitimate business need-to-know. Throughout the entire data lifecycle, from collection to disposal, we diligently employ acceptable security safeguards, methods, and procedures to preserve the privacy and integrity of your personal information.
Your trust and privacy are of paramount importance to us, and we are committed to upholding stringent security practices to protect your data from any potential threats or breaches.
For any inquiries or concerns related to our services or this privacy statement, please feel free to reach out to us. You can contact us via email at gaddemohankumar@gmail.com, and we will be glad to assist you with any questions you may have regarding our policies or offerings.
By using the ERP and SES applications from Mentors Academy, you acknowledge and agree to comply with the terms of service and this privacy policy. If you do not agree with this policy, kindly refrain from using the application. In the event that updates or modifications to this policy are posted, your continued use of the site will be considered as acceptance of the revised terms.
To deliver effectively our services, it is essential that you provide us with the necessary personal data as outlined in this policy. It is vital to furnish accurate information to ensure we can cater to your needs and offer you the complete range of services effectively. Failure to provide accurate information might unintentionally hinder our ability to provide you with the full scope of services you require.
Mentors Academy reserves the right to make occasional modifications to this Privacy Policy at our sole discretion. In such instances, we will update the Privacy Policy with the revision date and publish it on this website. To ascertain the latest updates, you can refer to the "Last Modified" date at the top of this privacy statement. We encourage users to routinely check this page for any changes to our privacy statement.
Moreover, when you log in to the Sites and Services, we will proactively notify you via email if there are any significant changes to the policy.
Your continued use of our services after any modifications to this privacy statement will signify your acceptance of the updated terms and your agreement to be bounded by the revised privacy statement.
Thank you for choosing Mentors Academy. We are dedicated to provide you with a safe, secure, and enriching educational experience.